Budget’s Privacy Policy

Budget Rent A Car Privacy Statement

We at Budget Rent A Car of Victoria Ltd. (“Budget”;) recognize the importance of protecting your personally identifiable information (“PII”;) that you provide to us.

As of January 1, 2004, the Canadian federal government’s Personal Information Protection and Electronic Document Act (PIPEDA), a new privacy law, will apply to Budget’s Canadian operations. In addition, the province of British Columbia has enacted a private sector privacy law. Both acts regulate the collection, use, and handling of PII (e.g. personal information about an individual) regardless of how the information exists. This policy explains how Budget protects your privacy and summarizes how and why we collect, use and disclose PII that you may provide to us.

This policy is applicable to PII that you provide to Budget, in Canada, and which is held in the Budget System’s central database located in Canada and the United States. (see “About the Budget System”; below). This privacy policy does not apply to PII you provide directly to related companies of Budget located outside of Canada, or to PII you provide directly to other Budget licensees. If you provide your PII to another Budget licensee location, the licensee’s privacy policy will apply. Some of the countries in which the Budget System operates in have privacy or data protection laws similar to the law in Canada; other countries in which the Budget System operates in do not. PII does not include the name, title or business address or office telephone number of an employee of an organization, or the name, address, telephone number, or similar information of a person that is publicly available (e.g., in a public telephone directory).

In this policy, we also explain how you can contact us if you have a question about, or want to make a change to or delete, any PII that Budget may be holding about you. We strongly recommend that you take the time to read this privacy policy and retain it for future reference

What PII does Budget collect about me and how does it collect it?

When you make a reservation, rent a car and/or join any of Budget’s programs, we need to collect certain information about you in order to provide our services. The information we require is necessary in order to identify you, contact you, provide the requested service and administer your rentals. The service that you use will determine what information we collect from you. This information will include at least some of the following about you:

  • Name
  • Your Home and/or Business Address
  • Phone Number(s) at which we may contact you Your Date of Birth
  • Method of Payment (e.g. Credit Card – Account Number and Expiration Date)
  • Your Drivers License Number and Province/Country of Issuance

When you rent a vehicle, we will also record information that details your rental as recorded in your rental agreement (e.g. where you rented the vehicle, where and when you returned the vehicle, payment arrangements, insurance preferences, gas consumption, mileage and other information related to the vehicle rental).

In addition, in order to better serve you, Budget offers customized rental services on a membership basis. If you wish to join and request one of these services, such as FastBreak, Budget may need more information than is required for providing standard car rental service. Information on what PII is collected and used in connection with these services is available in the brochure and materials describing these services.

We may also need certain information from you when you request any of the following services and/or equipment: Special Needs/Optional Equipment, Special Offers/Discounts, Preferences, Partner Member Numbers, use of Budget BCD number, Frequent Traveler numbers, and Car Preferences. For example, if you wish to use a discount that Budget provides to members in an association to which you belong, we will collect information about your membership in that association, both to verify your membership and to provide you with the correct discount for our services.

The PII we collect about you will be with your express or implied consent, by your request for our services. How we collect PII will depend on how you use our services. We may collect PII directly from you by telephone, fax, e-mail, at the counter, upon your completion of an application or enrolment form, or through your use of our website. We may also collect information about you indirectly through a travel agent, an account program or through one of our partner programs when you deal with us through those means.

You may choose not to provide some or all of your PII to us, but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.

How is my PII used or disclosed by Budget?

We strive to ensure a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service, we believe you expect from us, we may use and disclose your PII for the following purposes:

General purposes- We use your PII to:

  • Provide the services that you request;
  • Do all things necessary to administer those services;
  • Research, develop, manage, protect and improve our services;
  • Unless you opt out, to conduct customer satisfaction surveys; and
  • Maintain and develop our service oriented software and other business systems.

We may disclose your PII to other related and non-related organizations including:

  • To your company or organization if you use our services under a corporate or other commercial account;
  • To one of our program partners (e.g. if you are a member of a frequent traveler program and you have asked us to send it details of your rental agreement with us to obtain your benefits from that program);
  • To your credit card issuers;
  • To credit reporting and fraud checking agencies;
  • To debt collection agencies, if you fail to pay monies owed to us;
  • To government or private organizations responsible for the processing or handling of traffic or parking related violations;
  • To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with Budget’s safe driver criteria for qualified drivers and/or to verify license information; and
  • To government, regulatory and law enforcement agencies where the disclosure is required or authorized by law.
  • To insurance companies
Use or disclosure for marketing purposes

If you have not opted out of receiving marketing materials, we may use and disclose your PII to offer you products and services provided by Budget, licensor affiliates and Budget System licensees located in Canada and the United States. We may also use (but not disclose) your PII to offer you products and services provided by Budget System program partner organizations. While these organizations change over time, our program partners are generally from the transportation, vacation, and other travel related sectors. A list of our affiliates and current program partners can be obtained by contacting us through one of the methods included in this policy.

You may choose not to allow us to use or disclose your PII for direct marketing purposes by indicating your preference on the rental agreement or by contacting us as outlined in this Policy (see Whom can I contact for further information).

The service providers we have retained to perform services on our behalf, are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.

Use to provide Customer Service

When you provide us with your PII, we may enter your information into the centralized Budget System database that is located and maintained in Canada and the United States. Once your information is in the Budget System database, it will not be used for any purpose not set forth in this policy. Your PII will be accessible by Budget System entities and, should you request services from Budget System licensee locations, those Budget System licensees. Some of the countries in which the Budget System operates do not have, or have different privacy or data protection laws. The laws of and these countries may apply if you provide PII to Budget System entities and/or licensees in these countries

How does Budget protect my PII?

We take reasonable steps to protect all of the PII we hold from misuse, loss, unauthorized access and modification or disclosure in violation of this policy. This protection applies in relation to information stored in both electronic and hard copy form. Access to the Budget System database is restricted to authorized personnel and is password protected. PII transmitted through our website is encrypted

Can I access the PII that Budget has about me?

You may access any PII that we have collected about you subject to certain exceptions. We will normally provide access without charge unless you either request access to a large volume of information or we have to access archived records to obtain the information. In these circumstances, we may impose a reasonable fee. We will, however, advise you of that fee in advance. You may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where we may not be able to provide you access to your PII, for certain reasons. Among these are; it has been destroyed or deleted after expiry of applicable retention periods, it contains PII of other persons or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records.

Tell us if we need to update your PII or preferences

You play an active role in assisting Budget in maintaining the accuracy of your PII for as long as it is used for the purposes set out in this policy. Your prompt notification of any changes to your PII will assist us. You can update your preferences and your PII by contacting the Budget Privacy Officer at the contacts set out in this policy. If we don’t agree to make the changes, you may challenge our decision.

Use of WebSite Tracking and Cookies

Use of Internet Protocol (“IP”) Addresses:

An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the Internet so that your computer can be identified by the main computers, known as Web servers, that serve up Web pages. This allows us to identify and gather general information and data about you, such as the Web pages you view on www.budget.com.

Budget collects IP addresses for the purposes of: helping us diagnose problems with our main computers, for system administration, to report aggregated information to our business partners, and to audit the use of our Web Site. When Users request Web pages from our Web Site, our Web servers log the Users IP address. We do not normally link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user will remain anonymous to us. For example, we collect and/or track the home server domain name, the type of computer, and the type of Web browser used by you to access our Web Site. Such collection and tracking information is gathered by us as you navigate through our Web Site, and will be used by us for our business purposes only.

We can, and will, use IP addresses to identify you when we feel it is necessary to enforce compliance with our Web Site Terms of Use or to protect our service, site, users, or others.

Cookies: What are cookies? Cookies are small pieces of information that a Web site sends to your computer for record-keeping purposes, which information is stored in a file on Your computers hard drive. Cookies make Web-surfing easier for you by saving your preferences so that we can use the saved information to facilitate your use of Our Web Site when you return to the Web Site. Cookies do not tell us your individual identity unless you have chosen to provide it to us. We never save passwords or credit card information in cookies. The use of cookies is an industry standard, and as such, you will find that most major Web sites use them.

You can delete your cookie file at any time. Most Web browsers are initially set up to accept cookies. You can reset Your Web browser to refuse cookies or to indicate when a cookie is being sent. However, note that some parts of Budget and/or Budget’s affiliates services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

Budget and/or Budget’s affiliates have two (2) primary uses for cookies. First, We use them to specify a user’s preferences. For example, you can specify keywords across several categories or markets so you don’t have to tell us repeatedly your car choice. Second, We use cookies to track Web site usage trends and patterns. This helps us understand our user’s needs better and improve areas of our Web Site. While both of these activities depend on the use of cookies, you have the option of disabling (refusing) the cookies via your Web browser preferences.

We use third party ad serving technology to serve ads when you visit our Web site. This technology uses information about your visits to this site (not including your name, address, or other personal information) to serve our ads to you. In the course of delivering our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. You may occasionally get cookies from our business partners. Budget and/or Budgetaffiliates do not control these cookies.

We also share Web site usage information about visitors to our Web site with a reputable third party for the purpose of targeting our Internet banner advertisements on this site and other sites. To do this, we use Web beacons and cookies provided by our third-party ad server on this site. The information we collect and share through this technology is not personally identifiable. The use of advertising cookies sent by such third-party Web servers is standard in the Internet industry. For more information about our third-party ad server, cookies hand how to opt out, please click here.

What you consent and agree to

When you provide us with your PII, you consent and agree to our use and disclosure of your personal information in accordance with this Policy including, in particular to:

Our collection, use and disclosure of that information in order to provide the service you have requested, to administer the rental, to provide customer services, and to operate our business, as described in this Policy; If you do not opt out, our use and disclosure of your PII for direct marketing purposes. If you do not disable cookies or exercise the DoubleClick opt out, our collection of information about your website visits for the purposes described in this policy.

Your Options

You can opt-out of use and disclosure of your information for marketing purposes and customer satisfaction surveys by contacting Budget through one of the methods below. In addition, you can withdraw prior consent by any of the methods provided below under Whom Can I Contact For Further Information? Your consent will be withdrawn, however, it is possible that you may receive promotions scheduled prior to our receipt of your withdrawal of consent.

Changes to this Policy

This is our current privacy policy outlining our PII management practices. It replaces any other privacy policy published by us prior to the date below. We may change this policy from time to time. If you have any questions, need to modify, or delete your PII or to obtain an up to date copy of our privacy policy, contact us. This Policy was last updated on November, 2003.

Whom can I contact for further information?

If you wish to contact us, (1) to inquire about our privacy practices; (2) to provide feedback and comments; (3) to access or correct your PII we have; and/or (4) to opt out of further communications, contact us as detailed below.

We offer Customers the opportunity to opt out of use and disclosure of the Customer’s PII for marketing purposes and customer satisfaction surveys. Customers can elect to opt out from any communications for these purposes by contacting us as detailed below. We also incorporate into our Data Warehouse do not market lists. Customers can contact Budget for any of the above reasons by using the following methods:

  1. Fax: 250 953-5250
  2. Telephone to Privacy Office: 250 953-5300
  3. Email: privacyofficer@budgetvictoria.com
  4. Mail: Privacy Officer, Budget Rent a Car of Victoria Limited,
    3657 Harriet Road
    Victoria, BC Canada
    V8Z 3T1
Dispute Resolution

If you are not satisfied with the way in which we handle your inquiry, you can contact

Budget Privacy Officer

  1. Privacy Officer,
    Budget Rent a Car of Victoria Limited,
    3657 Harriet Road
    Victoria, BC Canada
    V8Z 3T1
  2. Telephone : 250 953-5300
  3. Email: privacyofficer@budgetvictoria.com

Budget Rent A Car System, Inc.

  1. Mail: 6 Sylvan Way, Parsippany, NJ 07054
  2. Telephone: 973-496-0202 c. Fax: 973-496-3444

If you are not satisfied with the way we handle your complaint, you can also contact:

The Privacy Commissioner of Canada at

  1. Mail: 112 Kent Street, Ottawa, Ontario K1A 1H3
  2. Phone: 1-800-282-1376 c. Fax: 613-967-6850

Links to provincial Information and Privacy Commissioners can be found on the Privacy Commissioner of Canada website here.

About the Budget System

The Budget Rent A Car System is the largest franchised vehicle rental network in the United States, Canada and throughout the world, with over 3,000 locations in more than 120 countries.

In Canada, the Budget System operates owned/franchised in 295 local markets locations as well as at 70 airport counters and employs over 3,000 people. Seventy franchise owners across Canada operate 365 locations with a fleet of 26,000 cars and light trucks